Frequently Asked Questions
Have questions? We have answers.
TAG One Device
Frequently asked questions about the TAG One Sports Radar.
What does the TAG One actually do?
What does the TAG One actually do?
The TAG One Sports Radar is an advanced sports radar designed to provide precise speed measurements across multiple sports including baseball, softball, and golf, including pitch speed & exit velocity.
How should I position the TAG One device for accurate tracking?
How should I position the TAG One device for accurate tracking?
Ensure the device is correctly aligned and at the proper distance. It should be forward-facing, in front of or adjacent to the pitcher or pitching machine, and facing the trajectory path of the ball to correctly track ball speed.
How do I power the device on/off?
How do I power the device on/off?
Use this section to answer a question, provide product information, or talk about your brand.
To turn off the radar device, press and hold the button located on the top of the device for 5 seconds until the LED light goes off, indicating that the unit has powered down.
What do the LED status indicator lights mean?
What do the LED status indicator lights mean?
In general, the green LED light indicates the device is connected to a smartphone or tablet and ready to collect data.
The blue LED light indicates the device is ready to be paired to a smartphone or tablet and the red LED light indicates low battery.
My TAG One isn't connecting to my device/the TAG Sports app. How can I fix this?
My TAG One isn't connecting to my device/the TAG Sports app. How can I fix this?
To resolve connection issues:
Bluetooth settings: Ensure Bluetooth is enabled on your smartphone and that it's within range.
Restart devices: Turn off and then back on both TAG One and your smartphone.
App update: Confirm that you have the latest version of the TAG Sports app installed.
Re-pairing: Forget the device and reconnect it through the app's pairing section.
Still having connection issues? Reach out to our support team at support@tagsports.ai.
TAG Sports App
Frequently asked questions about the TAG Sports app.
Does the app provide real-time data visualization?
Does the app provide real-time data visualization?
Yes, speeds will appear on the dashboard screen as soon as the radar detect them.
Does the app offer cloud backup for session data?
Does the app offer cloud backup for session data?
Yes, all of your session data will be stored in the cloud unless it is deleted.
What is the difference between a regular session and a planned session?
What is the difference between a regular session and a planned session?
You can choose to associate a session with a planned session or simply start a session that is not associated with a plan. In both cases your data will be saved to view later, but associating a session with a plan allows you to view all of that data in one place on the plan details page.
Does the app support multiple languages?
Does the app support multiple languages?
Not at this time, however, we’re working on adding support for other languages in the future.
Is there a way to compare my performance over time in the app?
Is there a way to compare my performance over time in the app?
Yes, view your plan details page to view all of your performance inside that training plan. From here, you're able to filter the data by each of the criteria listed, including date range.
Press the play button next to any of the data entries to view the video associated with your data and feel free to share or export your data to a .csv file by pressing the "Download Speeds" button at the bottom of the page.
General
General frequently asked questions about TAG Sports.
Can I set up multiple devices under one account?
Can I set up multiple devices under one account?
Yes, you can set up multiple devices under one account.
Does TAG Sports offer trade-in or upgrade programs for older devices?
Does TAG Sports offer trade-in or upgrade programs for older devices?
Trade-in deals pop up seasonally! Hit up our support team to see what’s available right now.
Is there a way to request new features or improvements for the app?
Is there a way to request new features or improvements for the app?
Yes, please email us at support@tagsports.ai with any feedback you have.
How do I report a bug or issue with the app or device?
How do I report a bug or issue with the app or device?
To report an issue with the app or device please send an email support@tagsports.ai
What is included in the box with the radar device?
What is included in the box with the radar device?
Along with the TAG One Sports Radar you will receive the TAG mounting bracket compatible with the mini tripod. Each of these items fit into the included soft bag for easy transport and storage.
Additional accessories included: right-angle USB-C for charging your device, lanyard strap to wear the lightweight device on your wrist, and a velcro strap that feeds through the bracket for additional device mounting needs. Inside the box you will also find the quick start guide and manual to help you set up your device and connect to the TAG Sports app.